1. Refund Policy

When you book through Airtravelshop.com, any changes or cancellations may involve fees set by airlines, hotels, cruise lines, or other travel suppliers. These charges depend on the provider’s rules, the type of ticket or package you purchased, and the specific conditions attached to your booking.

Most suppliers require modification requests to be submitted at least 72 hours prior to departure, though some may have stricter or more flexible timelines. To avoid unexpected penalties, we strongly recommend contacting our support team to verify the rules that apply to your booking before making any changes.

2. Ticket Refund Rules

Most tickets booked on Airtravelshop.com are non-refundable, as per airline and travel supplier policies. If your fare permits cancellation, you may be eligible for a travel credit with the same airline or provider. Travel credits are subject to the issuing provider’s validity period, blackout dates, and usage conditions.

All cancellations must be completed before the scheduled departure. Requests submitted after departure, including “no show” cases, are typically not eligible for refunds or credits. When reusing a travel credit, any fare difference will be payable by the traveler.

Our team is available to help you understand applicable fare rules, restrictions, and credit usage conditions.

3. Cancellation Fees & Refund Eligibility Timeline

Below is a general outline of how penalties may apply depending on when the cancellation is made. Actual fees may differ according to the provider’s policies.

4. Refund Eligibility & Process

To qualify for a refund:

• Your ticket or package must have fare rules that permit cancellations, and
• You must submit a refund request through Airtravelshop.com.

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Please note:

• No-show bookings (failing to check in or board) are almost always non-refundable.
• We may attempt to obtain waivers from suppliers on your behalf, but approval is entirely at the supplier’s discretion.
• Submitting a request does not guarantee refund approval.

Once your request is submitted, you will receive an email acknowledgment with a tracking reference. This confirms receipt but not approval.

If a refund is approved, it will be processed according to the supplier’s timelines, typically 60–90 days before it reflects in your account. Supplier penalties, if any, will be deducted from the refundable amount.

5. Service Fees

• Airtravelshop.com service and booking fees are non-refundable.
• In some cases, an additional per-passenger, per-ticket processing fee may apply for handling approved refunds.
• If a supplier declines your refund request, any applicable post-ticketing service fees charged by Airtravelshop.com will be returned within 21 business days.