Privacy Policy

Welcome to AirTravelShop.com (“we”, “our”, “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website to search, book, and manage flight tickets (the “Service”). By using our Service, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal data when you use AirTravelShop.com:

a) Information You Provide:

• Personal identification data: name, date of birth, gender.
• Contact information: email address, phone number, mailing address (if needed).
• Travel information: passenger details (name, age, passport details, nationality), flight preferences, seat preferences, frequent-flier number, etc.
• Booking information: booking history, PNR, payment history.
• Payment information: credit/debit card details (though processed via secure third-party payment processors), billing address.
• User account data: username, password, login credentials.
• Communication data: your messages to customer support, feedback, reviews.

b) Information Automatically Collected:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, time zone, and other usage data.
• Cookies and tracking technologies: we may use cookies, web beacons, and similar tools for analytics, personalization, and to improve your experience.
• Usage data: pages you view on our site, search queries, how you navigate through the Service.

c) Information from Third Parties:

• Travel partners: airlines, Global Distribution Systems (GDS), payment processors, partners may share certain data with us to fulfill bookings.
• Service providers: analytics providers, marketing platforms, fraud detection services.
• Public or legal sources: as required by law or regulatory obligation.

2. How We Use Your Information

We use your personal data for the following purposes:

To Provide and Manage Bookings:

• Process and confirm your flight bookings.
• Verify identity, validate passenger information.
• Communicate booking status, itinerary changes, flight alerts.

Payment Processing:

• Facilitate payment for bookings, refunds, cancellations.
• Prevent and detect fraud.

Customer Support:

• Respond to your inquiries, feedback, and complaints.
• Offer assistance with booking changes, cancellations, special requests.

Marketing and Communication:

• Send you promotional offers, newsletters (only with your consent, if required).
• Provide personalized content and recommendations.

Analytics and Performance:

• Analyze how users use our site to improve user experience.
• Monitor, detect, and prevent technical issues and security incidents.

Compliance and Legal Obligations:

• Comply with regulatory, tax, immigration, or legal requirements.
• Share data with authorities when legally required.

Security:

• Implement security measures (encryption, access control) to protect your data.
• Monitor for and respond to data breaches or suspicious activity.

3. Legal Basis for Processing (if applicable)

Depending on the jurisdiction and applicable law, we process your personal data on the following legal grounds:

• Performance of a contract: to fulfill flight bookings and related services.
• Consent: for marketing communications, cookies, optional features.
• Legal obligation: to comply with laws, regulations, or legal processes.
• Legitimate interests: for fraud prevention, security, analytics, improving Service (subject to balancing against your rights).

4. Data Sharing and Disclosure

We may share your personal data with:

• Airlines, GDS, and other travel partners: to complete and manage your booking.
• Payment processors: to handle payments securely.
• Service providers and vendors: such as customer support, analytics, marketing, fraud detection.
• Business Affiliates: if AirTravelShop.com is part of or partners with other businesses.
• Third parties for compliance: law enforcement, regulatory authorities when required by law.
• Business transactions: in case of merger, acquisition, restructuring, or asset sale.

We require these third parties to protect your data consistent with this Privacy Policy and applicable data protection laws.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enable core website functionality.
• Remember your preferences and tailor the site.
• Analyze usage and improve our Service.

You may control cookies through your browser settings. However, if you disable cookies, some parts of the website may not function properly.

6. Data Retention

We retain personal data for as long as necessary to:

• Provide the Service (complete bookings, customer support).
• Comply with legal obligations (e.g., tax, regulatory requirements).
• Resolve disputes and enforce our agreements.
• Analyze and improve our services.

Once the data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under applicable data protection laws (for instance, the Digital Personal Data Protection Act, 2023, if you are operating in or serving users in India), you may have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete personal data.
• Right to Erasure / Deletion: You may ask for deletion of your personal data, subject to legal or contractual obligations.
• Right to Withdraw Consent: If we rely on consent for processing (e.g. marketing), you can withdraw it.
• Right to Restrict Processing: Under certain conditions, you can ask us to limit how we use your data.
• Right to Data Portability: You can request a machine-readable copy of your data, where applicable.
• Right to Grievance Redressal: As required under DPDP Act, you may nominate a consent manager or contact our grievance officer.

To exercise your rights, please contact us at the details provided below. We may ask you to verify your identity before responding.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption (in transit and at rest)
• Access controls, limited access to personnel who need to process your data
• Regular security assessments
• Incident response procedures to handle potential data breaches

9. Children’s Privacy

Our services are not intended for children below [age — e.g., 16]. We do not knowingly collect or solicit personal data from minors. If you believe we have inadvertently collected data from a child, please contact us to delete such information.

10. International Data Transfers

If we transfer your personal data to service providers or partners outside your country (for example, to airlines, payment processors, or cloud providers), we ensure appropriate safeguards, such as contractual measures, to protect your data in line with applicable law.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., airline sites, partner services). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting your personal data.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• 1. Post the updated policy on our website with a revised “Last updated” date.
• 2. Notify you of significant changes (for example, via email or prominent notice on our website).

We encourage you to review this page periodically to stay informed about how we protect your information.